T's & C's

By using the this website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

In these terms and conditions, we, us and our, refer to Klodhoppers Limited, registered in England & Wales.

Our Registered Office is:-

30-34 North Street

Hailsham

BN27 1DW

Our Company Registration Number is 05373382

and our Vat Registration Number is 860413447

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Please return the goods to us with a proof of purchase.

GUARANTEE

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to us. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. You as the purchaser are responsible for the cost of the return.

DELIVERY TIMESCALE

We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are beyond either our control, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.

MISSING AN ITEM

We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days. During this time, customers may be asked to provide the packaging their part order has been received in. Customers may also be required to complete a declaration confirming parts of their order was missing at the point of delivery.

DELIVERY DISPUTE

In the event of a disputed delivery, please allow 5 working days for us to investigate. Customers may be asked to provide proof of signature and will be required to complete a declaration confirming non receipt of their order. If proof of signature and/or the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days.

COMPLAINT RESOLUTION

In the event that you have a complaint regarding a product or service purchased from us please contact us at info@klodhoppers.com

In the unlikely event that we are unable to resolve your complaint, and we have provided a final response to your claim, you can refer your complaint to Consumer Arbitration. Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. You will need to refer your complaint to them within 12 months of receiving this correspondence.

For further information or to submit your complaint to Consumer Arbitration please visit www.consumerarbitration.co.uk.

RETURNS POLICY

You may choose to return any items purchased online to the address below.

Klodhoppers Ltd

5 Linton Crescent

Norwich

NR7 8NN

Don't forget to include your invoices and any other relevant paperwork.

Returns must be sent back to us in the original packaging/box. Please don’t affix sticky/parcel tape to the outside of the box as this will invalidate any refund that might be payable.

You can return any item for an exchange or refund within 28 days if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shops.

Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future.

We’ll refund the delivery charge only if the goods are damaged, faulty or incorrect.

ORDER ACCEPTANCE AND CONTRACT

We will send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which have not been confirmed in the confirmation email do not form part of that contract. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas addresses and all BFPO addresses in the UK. We accept all major forms of payment. Local import duties may be payable on receipt. VAT is only charged on items delivered within the UK. Should you be an International customer and have a tax question, we would recommend contacting your local tax office. Please note however that this site and its contents do not form an agreement between Klodhoppers and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

Klodhoppers reserves the right to refuse any order.

DELIVERY

We will notify you of the expected date of delivery when your items are on their way and do our best to deliver the goods to you by that date to the address that you specify for delivery. Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or the delivery company's depot.

Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged.

Delivery Charges are:-

UK Mainland (including Highlands & Islands) - from £3.95

ROW £11.95

Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Klodhoppers.

We reserve the right to suspend delivery to non-specified countries.

DELIVERY TIMEFRAMES

The timings below are given as reference and deliveries might take a little longer during sale and other busy periods. If your order has not arrived in the time specified, please email our team at info@klodhoppers.com

Standard Delivery UK: We aim to dispatch your order within a maximum of 2 working days.

UK: Your items are sent by Royal Mail 48 Hour Tracked and are dispatched by 4 p.m. Monday-Friday (excluding Bank Holidays).

ROW: Your items are sent by Royal Mail International Tracked and can take on average 6 – 10 working days.

ABOUT OUR WEBSITE

INTELLECTUAL PROPERTY RIGHTS

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Klodhoppers. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Klodhoppers. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

ACCURACY OF CONTENT

To the extent permitted by law, Klodhoppers gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

PRICES AND PROMOTIONS

We continually update our online store. From time to time our retail store may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our store. Some website promotions may not be available to customers in particular jurisdictions.

DAMAGE TO YOUR COMPUTER

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with our site. This statement does not affect your statutory rights as a customer.

LIMITATION OF LIABILITY

To the extent permitted by law, Klodhoppers will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

ACCOUNT SECURITY

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

MESSAGES DISCLAIMER

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.

SUSPENSION OF SITE

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. We will also do our best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.

JURISDICTION OF SITE

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with Klodhoppers you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

DATA POLICY

Any personal data you have provided will be used solely for the purposes of administering any prize draw / sweepstake and will not be disclosed to any third party. Any data that you have provided will be processed with sensitivity and in line with all applicable data protection and privacy laws.

By providing your personal details you are giving your consent to these terms and conditions.

If you have any questions, please feel free to contact us by email at: info@klodhoppers.com